Facility Booking

Terms and Conditions - Facility Hire Craigie Leisure Centre

Local Government and Public Property Local Law 2014

• The Terms and Conditions of Hire are written in accordance with the Local Government and Public Property Local Law 2014, which is available for viewing at the City’s website.
• All hirers and guest must take direction from City Staff and any City of Joondalup authorised officer may close down the facility at any time if the Terms and Conditions of Hire are not complied with.
• The City of Joondalup is not responsible for any damage, theft or loss of items belonging to or responsibility of the hirer.
• The hirer is bound by these terms and conditions, the conditions of entry for the facility (unless specifically approved in writing by the City of Joondalup) and the local law.
• Craigie Leisure Centre may impose additional Terms and Conditions appropriate to the proposed hire purpose and can refuse, cancel or alter an application for hire without assigning any reason for refusal. Written notice will be provided as soon as practicable.

Application

• All aquatic bookings must be on behalf of an organisation or an individual with an ABN undertaking coaching that does not conflict with internal programs and services..
• All individual bookings for dry bookings must be aged 18 years or over. Proof of age may be required.
• No event or activity that will be in direct competition to the services or products offered at Craigie Leisure Centre,
• On-going and special event bookings applications must be lodged via the appropriate Craigie Leisure Centre online booking form and Terms and Conditions accepted.
• The intent of the booking and the responsible individual or organisation must be stated as part of the booking. Any variance from the stated purpose or user group may result in further charges, loss of bond and/or jeopardise future bookings.
• All bookings are tentative until confirmed in writing by the City of Joondalup.

Payment Terms and Cancellation

• All bookings are for a minimum of 1 hour, unless approved by Facility Operations Supervisor.
• All times booked, and any additional time used, must be paid for including setting up and cleaning up of facility (15-minute segments will apply).
• Hire fees are set in accordance with the City’s Fees and Charges Schedule and may be adjusted during the year to reflect the adopted fees and charges.
• Commercial – an organisation / group / individual hiring a facility for business and or financial benefit.
• Community – an organisation / group / individual hiring a facility for non-commercial purposes.
• School – an educational provider.
• One-off, dry side casual booking.
• Payment is due at time of booking
• Payment is non-refundable if cancelled within 24hrs of booking.
• Refunds are processed onto a credit card on the next business day. You will be contacted by phone to supply details or to visit the centre for processing.
• No cash refunds.
• On-going,aquatic or dry booking.
• All on-going hirers are required to pay via invoice issued at the end of the month and subject to 30-day payment terms. Non-payment may result in termination of future bookings.
• Refunds will not be provided for bookings cancelled within five business days of date (weather considerations may be applied to outdoor aquatic bookings at the discretion of the centre).
• Cancellations are to be received in writing.
• Special event, either aquatic or dry including birthday parties.
• A bond may be required, the Facility Operations Supervisor will advise.
• A down payment of $50 is charged at the times of booking.
• Full payment for the booking must be paid seven days prior to the event. This can be done in person or over the phone.
• Any alterations/cancellations made within seven days will not be refunded.
• Cancellations are to be received in writing.

Insurance

• All aquatic hirers and hirers with on-going / more than 12 dry side bookings per year are responsible for ensuing all relevant insurances required for the booking are obtained and provide copies to the City. Minimum requirement for Public Liability Insurance is $20million.
• Hirers are responsible for any public liability in respect to their activity. The City of Joondalup’s public liability will only cover injury, loss or damage because of any proven neglect or default of the city for casual users, excluding sporting bodies, clubs, associations, corporations, incorporated bodies, or those hiring the facility for profit making purposes

Code of Conduct and General Conditions

• Take every reasonable care and preparation to ensure all utilities, services and equipment are in proper working order, but will not accept responsibilities for breakdowns beyond their control.
• All City of Joondalup facilities are a smoke free environment. Smoking is strictly prohibited inside the facilities or within the perimeter (10 metres) of any City buildings.
• Possession and consumption of alcohol is strictly prohibited unless exemption granted for special event.
• Hirers must show respect and common courtesy for other user groups around and within the Centre.
• Display and maintain good and decent behaviour and manage the behaviour of those in the group, including not using insulting or abusing language.
• Damage to Centre property shall be paid for by any person(s) who wilfully or negligently causes damage. Hirers are responsible for damaged incurred by dependent guests. Any damage discovered prior to booking should be reported to reception to ensure that your group will not be held responsible.
• The approved hirer is responsible for ensuing any electrical equipment used within the facility is in safe working order and tagged and tested by a qualified electrician. Power points and power boards must not be overloaded.
• Set up, pack up and cleaning must be undertaken within the booking time, unless the hirer has paid additionally for these processes to be conducted by City of Joondalup staff or contractors.
• Standard supervision will be applicable to the Centre. Adherence to all parental supervision guidelines:
  • All children under the age of 6yrs must be directly supervised (within arm’s reach) by an adult in the water.
  • An adult must supervise all children aged less than 11yrs whilst in the Centre.

Aquatic Bookings

• It remains the responsibility of the hirer to ensure provisions are made to assess and assist patron’s swimming abilities including but not limited to, in-water volunteers.
• Management reserves the right to move the booking to an alternative pool, should it be required for special purposes, one-off events, weather or maintenance.
• Access to the aquatic storage facility is to authorised staff and the nominated club official only.
• Entry for groups and schools is to occur through the school's entry point adjacent to the 50m outdoor pool.
• No face painting or temporary hair colours can be worn in any aquatic water bodies.

Cleaning and Damage

• The approved hirer is financially responsible for any damage to the City property as a result of a booking.
• Repairs are to be carried out only by the City and/or its approved contractors.
• Cleaning products and equipment will be supplied by the City of Joondalup.
• Where the hirer has paid additional for the City cleaners, the hirer is responsible for rubbish removal, cleaning of chair and tables.
• The approved hirer is responsible to ensure the car park is left in a clean tidy condition when hiring Centre after normal operational hours.
• All rubbish is to be removed and put in bins provided.
• Wooden floors are to be swept and mopped of any food and beverage spillage if food is being consumed in area hired.
• Damage to Centre property shall be paid for by any person(s) who willfully or negligently causes damage. Persons are responsible for damaged incurred by dependent guest/children.
• Any damage discovered prior to booking should be reported to reception to ensure that your group will not be held responsible.

Code of Conduct

• Abide by the Craigie Leisure Centre conditions of entry and facility bookings conditions of hire.
• Display and maintain good and decent behaviour and manage the behaviour of those in the group, including not using insulting or abusing language.
• Take direction from City staff.
• Be honest, reasonable, fair and sensitive in dealings with members of the public and staff.
• Give accurate information regarding the City of Joondalup when communicating with members of the user group.
• Are 'fit' to conduct coaching and presenting activities, including not under the influence of alcohol or drugs.
• Not to play music or use a loud speaker without the permission of the City of Joondalup.